Generalities
All our guides are certified by Swiss Cycling Guide, JS, or certified by KM0 and are authorized to work all year round.
Cancelation
- Cancellation by a customer: Bad weather conditions are not a valid reason for cancellation. Therefore, cancellations cannot be made due to weather conditions not meeting the customer's expectations.
- Cancellation by the guide: A cancellation is only justified if the risk is too high for the clients. In this case, no fees apply to either party and the service is rescheduled for a later date.
- Cancellation of group classes and workshops: A minimum number of participants is required for workshops and group classes. If a class or workshop is cancelled due to insufficient enrollment, fees will be refunded or a later date can be arranged by mutual agreement.
Cancellation by the customer
Individual lessons – group lessons
- In case of cancellation 30 to 3 days before the service, 50% of the cost of the service will be charged.
- In case of cancellation 72 hours or less before the service, 100% of the service cost will be charged.
Travel – internship
- For cancellations made 90 days or less before the start of the trip or course, 100% of the cost will be charged, unless the place can be taken by another client. For cancellations made more than 90 days before the start of the trip or course, a 50% refund will be issued.
Program modification
The program for each service is provided as a guideline. Km0 will strive to follow it as long as the conditions for safety and the smooth running of the group are met, but reserves the right to modify it.
Price
The prices displayed on the projet-km0 website and on the flyers are in Swiss francs. The price is inclusive of all taxes and is per person.
Payment of benefits
- A deposit of 75% of the cost of individual and group lessons is required at least 30 days before the service. The remaining 25% must be paid 10 days before the start of the lesson.
- A deposit of 50% of the travel and internship costs is payable up to 30 days after booking. The remaining 50% must be paid 30 days before the start of the trip/internship.
Payment for services is made, against receipt, either by:
• TWINT
• By bank transfer
• Cash
Responsibility
Each client must have accident insurance as well as private liability insurance. Membership in REGA is strongly recommended. Each client must verify with their accident insurance provider that they have repatriation, assistance, and medical expense coverage. Each client is responsible for having valid insurance coverage abroad in the event of travel.
Each client is responsible for their own skill level and must adapt their speed accordingly. Km0 and the guides are not liable in case of an accident. Responsibility in case of an accident rests with the client.
Damages
Km0 and the guides are not responsible for any damage to the equipment. Each client must respect their own abilities and is solely responsible for any damage.
During the internship, each participant is responsible for any damage they cause (damage to the villas – shared equipment – …)
Image rights
Photos will be taken during courses, trips, and workshops. If the client does not wish their image to be used, this must be specifically mentioned to the guide.
Divers
Km0 strives to offer the best safety and supervision conditions for every activity. However, cycling remains a risky sport, and the mountains are a dangerous environment. By accepting these terms of use upon registration, you acknowledge that you are fully aware of these risks, and you and your family waive all claims and legal action against km0 and its partners for any personal injury, death, or property damage.